Terms and Conditions

  1. General
    The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as “you”) with liberal Apparel hereinafter referred to as “Liberal”, “us” or ”we”, at the Liberal website or via telephone.

By using www.liberal.namibia.to  and/or placing an order, you agree to be bound by the terms and conditions set out herein the “Terms”. Please make sure you have read and understood the Terms before placing your order.

Only persons 18 years or older, who are not under guardianship and are not acting in a capacity of a company, with a residential address in Namibia are allowed to purchase from the website.

The inclusion of any products or services on www.liberal.namibia.to  at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on www.liberal.namibi.to  at the time you place your order.

Liberal wants to provide the best possible online experience. To make this possible we need to ensure that our services run efficiently. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the www.liberal.namibia.to site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

  1. Prices and delivery charges

The prices displayed at www.liberal.namibia.to  include the statutory Value Added Tax but do not include a delivery charge.

The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is N$30. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

  1. Ordering/conclusion of contract

The ordering options available to you are via www.liberal.namibia.to

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, a Liberal representative will contact you to settle the refund.

  1. Delivery
    Liberal exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your order to an address in the Namibia, in accordance with your selected delivery option.

Liberal endeavors to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 24h following confirmation of an order, unless otherwise agreed. Please allow for an extra 1-2 working days for national orders in Namibia, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details.

You will find the full delivery policy at www.liberal.namibia.to under the FAQs

If your order does not arrive by the scheduled date, please contact Customer Service.

  1. Withdrawal of Order
    You may cancel or return your order from the date you place the order until 28 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include Liberal’s standard delivery costs. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. You will find the full Return Policy at www.liberal.namibia.to

If you wish to cancel or return your order, please provide us with notice in writing to info@www.liberal.namibia.to If the item you have received is defective, please notify Liberal promptly and return the item in accordance with the returns policy below. Liberal will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.

  1. Returns
    Liberal guarantees a full refund of the returned items in accordance with the returns policy, provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns and Refund Policy under the FAQs.

  1. Payment methods
    You can pay for your goods in various ways as set out below.

Payment before delivery
Credit card or debit card
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or MasterCard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. Liberal reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

The payment request is sent to your e-mail address when the order is shipped. The statement will show the total amount due including VAT and delivery charges. Payment is due within 20 days after the statement date.

You will receive the legally required invoice document in the Shipping Confirmation e-mail.

Below information refers only to payment methods Invoice – pay within 20 days, Pay next month and Payment in instalments.

Please note that Liberal reserves the right to send payment requests to your e-mail address through a verified payment system.

  1. Our Liability
    Nothing in these Terms shall exclude or limit Liberal’s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

Liberal accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

Liberal is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

  1. Colours and measurements
    We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

An item’s measurements given on www.liberal.namibia.to  are only approximate values to give you a better understanding of the model or fit of that specific item, and not a definite guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in its production.

  1. Guarantee
    If there are defects in the goods you have purchased, Liberal abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.
  2. Assignment
    Liberal reserves the right to assign or pledge to third parties any claim(s) for payment including any payment instalments which have arisen in connection with the delivery of goods.
  3. Severance
    If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
  4. Ownership of rights
    All intellectual property rights, such as trademarks and copyright of Liberal and its subsidiaries or licensors. Any use of Liberal or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Liberal.
  5. Company Information
    Liberal Apparel CC